FAQ

Do we need to book in advance?

Yes. If you attend the tour when you have not received confirmation from us that the tour will go ahead for the date and time you require, then you do so at your own risk. We can not guarantee a place will be available to you.

What happens if there is bad weather on the night of the tour?

We will run the tour rain or shine. However, in very rare circumstances, we may postpone a tour if there are severe weather warnings issued by the Met Office. If it is the case that whilst the tour is being delivered and the weather becomes sever, we may cancel and invite you back again.

Why do you need a contact number?

It is important that we have a contact number for you - preferably a mobile number - so that we can contact you in the rare event that the tour needs to be postponed.

Is there much walking during the tour?

The locations where each of the tales are told are spaced quite evenly along the tour route. Walking between locations lasts between 2-5 minutes at a time. The entire route spans up to 1500m.

How do I get to the tour?

Simply read the tour info on the individual tours. Alternatively you can download our access statement in "our Tours"

How long do the tours last?

The tours last for 1 hour and 30 minutes providing you make it out alive of course.

How do I pay for the tour?

Payment for the tour can be made online, or via telephone with a card.

Is there a minimum age?

We would recommend the Hope Street Shivers for children aged 8, however we don’t have a tight restriction on age limit, we do stress that this is a ghost tour and the aim is to scare, so parents please use your discretion. You know your children best.

What is the maximum number allowed in one group?

The maximum total group size we can take on the Hope Street tour is 40 people. The Auld City Tour can hold 35 due to the restrictions of space in the ending location. However, if your group size is larger than this, we can run multiple tours on one night to accommodate you.

We have a no smoking policy.

Alcohol is not permitted.

Cancellation policy

There are no refunds. All sales are final.

Change Fee Policy: If changes are allowed on a tour or activity, a £10.00 per reservation change fee will be applied for any change to a reservation. Please note that some tours and activities do not allow any changes. Date changes can be made only if we can confirm availability on the new date. While we cannot guarantee any changes can be made, all change requests must be submitted a minimum of 24 hours prior to the tour departure and must be handled on an individual basis through our Reservations Center- 0151 709 2030.

 

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